Terms and Conditions

Booking Requirements
A 25% deposit is payable into our U. K. sterling account to secure your booking with the balance payable 4 weeks prior to arrival. This deposit is non-refundable. If the balance is not received on the due date, your holiday may be cancelled and cancellation charges incurred.

Our Properties
All properties are privately owned and are furnished to our taste. Inevitably, the standard and style will vary slightly from property to property, and although we do endeavor to give accurate descriptions of each property with an interior photo where possible, please remember surroundings may differ from photo supplied.
We provide you with the reassurance that any queries you may have concerning our properties are of interest and will be answered pleasantly, helpfully and accurately. We very much welcome the opportunity of discussing your requirements and look forward to assisting you further.

Arrivals and Departures
You may take over your property from 15.00pm and we would ask you to vacate by 10.30am to allow the properties to be prepared for the incoming clients. In some cases the arrival time can be brought forward but only when in agreement with our property management company prior to travel. For those with a late flight departure occasionally arrangements can be made for you to stay a little longer in the properties but incoming clients always have priority. When booking flights please bear in mind the above. If taking transfers, it is your responsibility to arrange a suitable venue to stay at prior to moving into/leaving the properties.

Extra Beds, Cots, High Chairs etc
These can normally be provided in most properties for an extra charge - Please enquire at time of booking.

Over Occupancy
The occupancy of the villa is restricted to the amount of people on the confirmed booking. If a property is over-occupied and we are unaware of the matter prior to your arrival we reserve the right to request additional persons to vacate the property.

Special Requests
Any special request should be put in writing to us and whilst we will make every effort to adhere to your requests, we cannot guarantee that we will always be successful. At the time of booking please advise us of any special requirements.

Welcome Packs
These are not included though can be provided at an additional charge, details upon request. Cleaning materials and dishwasher/washing machine powders are not provided.

Overseas Representation
Our properties have a Property Management Company that looks after the property and they are available to assist with any problems that may arise. As our clients generally do not wish to be disturbed during their holiday we do not have reps who visit, if however, you require any assistance or details of local amenities please do not hesitate to call the local contact on the phone numbers provided.

TV / Satellite TV
Please do not attempt to re tune the satellite tv's as this will incur the expense of a technician having to attend the properties to sort out any problems.

Kitchens
Are fully equipped with necessary utensils for self-catering. All have oven, hob, fridge/freezer, & dishwasher. Some properties have additional facilities such as a washing machine and microwave, which will be detailed in the individual descriptions.

Bathrooms
All bathrooms have baths with shower attachment.

Properties Maintenance / Interruptions
Swimming pools and gardens are maintained regularly. From time to time routine maintenance and repairs have to be carried out. Nearby building works can sometimes be a problem and we can only give assurance in this regard at the time of booking and cannot accept responsibility should such an activity commence without notice. Should public supplies fail, such as water and electricity, intermittently or otherwise, or plumbing systems and mechanical equipment fail, we can accept no liability but will do our utmost to rectify any problems as swiftly as possible. It is a regrettable fact of life that systems do fail and should there be a problem with pool maintenance we cannot be held responsible but will do all that is possible to have the situation remedied as quickly as possible.

Resort Development
It is inevitable that most resorts will expand, and building work is occasionally unavoidable. Local authorities may grant permission to build/alter properties and roads without notice. Unfortunately such developments are beyond our control, however if we are made aware of the situation and we consider it will significantly affect your holiday, we will advise you when ever possible.

Inventory Deposits
Owing to the quality of our properties, a refundable inventory deposit of £150 is payable on arrival by cheque or cash. This is held to cover any breakages or damage to the properties. Unless any damage is reported, the deposit will be refunded in full on vacation of the property. Should the deposit be inadequate to cover such charges, it is a condition of the booking that you pay any balance due promptly following our notification.

Passports / Visa Requirements
A full 10-year passport valid for at least six months after your return travel date is required. Children must now have their own passport if not already on a current passport. Please note it is the responsibility of the client to be in possession of a valid passport and any Visa which may be required. Non British passport holders should check the regulations with the consulates of all the countries that they will be visiting or passing through.

Maid Service
Bed linen and towels are provided with all properties and the property will be prepared for your arrival. All properties have a weekly linen change. Please note that beach/pool towels are not supplied and should therefore be taken with you.

Cancellations
Deposit is non-refundable. Should cancellation occur after final balance is paid, this too is non-refundable.

Alterations by you
Most alterations to a booking that has been confirmed incurs extra expense both in the UK and overseas. Therefore should you wish to change your reservation, an administration charge of £20 will be made for each alteration up to 10 weeks before departure and £30 thereafter. We urge you to make your reservation of all extras at the time of booking.

Alterations by us
In the unlikely event of us having to alter your holiday due to circumstances beyond our control we reserve the right to do so. We recognise that our reputation is dependent on our providing smooth running and problem free arrangements on all aspects of your holiday and every effort will be made to keep any resultant disruption to an absolute minimum. If the property you have rented is withdrawn from our programme for whatever reason, we will offer you an alternative property with a refund of any difference in rental if applicable. If we are unable to offer you an alternative property we will refund the cost of the rental. We will not be responsible for costs of flights and car hire that may have been booked in conjunction with the reservation.

Cancellation by us
We reserve the right to cancel your holiday. We will only do so however, after the final balance falls due, where either you default in payment in whole or in part, or we are forced to do so as a result of circumstances beyond our control.

Website Accuracy
Our website is prepared many months in advance of the Summer season and whilst we have made every effort to ensure the contents are accurate, circumstances do change, services may be added or withdrawn, appearance of the properties may alter, supermarkets/restaurants may be opened/closed. If we are aware of such changes, and consider it will affect your holiday we will make every effort to advise you but cannot be held responsible for situations that are beyond our control.

Your Obligation to us
Booking - On making a reservation and paying a deposit you agree to accept the booking conditions be it via our website or direct with us. Deposit - At the time of booking, 25% of the rental is payable. Payments - The final balance is payable no later than 4 weeks prior to arrival. Overseas - You are expected to take good care of the property and it's surroundings and to ensure the behaviour of anyone in your party does not cause a nuisance to other people. Inventory deposits are returned on your departure from resort if all is acceptable, however we reserve the right to make deductions should any damage or loss occur or additional cleaning be necessary. Please leave your properties clean and tidy, with rubbish taken away and washing up done.

Group Bookings
We reserve the right to refuse reservations for parties of 6 or more persons of the same sex.

If you have a Complaint
In the unlikely event of a complaint, you must follow this procedure.

1. Contact us in writing within 21 days of your return home with full details of any problems.
2. Reasonable time should be allowed for our local Agent to act upon/rectify any complaint but please be aware that the service of plumbers/electricians etc can take longer to materialize in foreign countries.
3. We cannot accept responsibility for damage, loss or disappointment arising from complaints where we were not given reasonable opportunity to rectify, or of which we were not notified in accordance with this clause.

Confirmation of Booking
These booking conditions together with our general information form the basis of your contract. Website, telephone and postal bookings are all subject to the above terms and conditions.